Please note that we can only consider complaints made up to 10 days after the product has been sent. If we expect an improvement in the new product, the faulty Bookfactory product will be replaced once free of charge. Please proceed as follows:
1. Print off the returns form and fill it in carefully
2. Return the faulty photo product together with the form and invoice to the following address (the postage costs will be credited back to you):
3. Once we have received your returned parcel, we will get in touch with you.